Returns & Refunds

Cancellation Policy:

Our cancellation policy is applicable for all orders placed from India only.

Kindly note as of now we do not accept any international orders.

Customer can cancel their order within 48 hours for other perishable,  and non-perishable goods and other goods of placing an order by reaching out to our customer support team by writing a cancellation request at paarambariyaastores@gmail.com or by contacting us at 7305076986 with order details and order id.

Refunds for the order canceled shall be approved within 48-72 business hours after the cancellation request is duly processed by us. For payment done through credit/debit cards, UPI, or Net Banking, the refund will be processed to the same account from which the payment was made. It may take 7(Seven) business days for the amount to reflect in your bank account.

Returns, Replacement, and Refund Policy:

The company provides easy options for return, replacement, and refund of products to customers.

• Goods sold are eligible for Return, Replacement, and Refund only on the following terms and conditions:
• If goods received by the customer are in physically damaged condition.
• If goods delivered to the customer are different from goods ordered.
• If goods received by the customer are defective.

We would need the below documents to file a complaint regarding damage.

1. Please provide proof within 7 days of the product received
2. What is received and what is missing?  (If any)
3. Outer package image that shows the AWB number and condition in which the package was received
4. Un-boxing video

Intimation for replacement, return/ refund along with reason and product image shall be emailed to paarambariyaastores@gmail.com within above mentioned timeline in order to take corrective actions. If the customer highlights the issues beyond the timeline, then the company may decline to entertain the query/ request/concern/ complaint. The company will not bear the loss or claim arising due to not highlighting the query/request/concern/ complaint within the above-mentioned timeline.

• Return, Replacement, and Refund will not be accepted under the following conditions:
• Goods are damaged due to misuse.
• Goods are used, altered, or tampered.
• Goods are returned without the original price tags, labels, or packing material.
• Product coding (Batch Details and MRP) is tampered.
• If the request is initiated after the given timeline as above.
• Procedure for Return, Replacement and Refund:

Customers are requested to submit their request at paarambariyaastores@gmail.com or by contacting us at 7305076986  with the following details:

• Order Id
• Reason for return/replacement/refund along with product image and Invoice.

Once the request is received, the Company shall initiate the goods pick-up from the delivery address of the customer. Refund or replacement will be processed only if the products are received by us in original packaging condition with seal, labels, and barcodes intact.

Replacement of the goods is subject to the availability of the stock. In case replacement is not available, we shall refund the full amount to the customer.

For the payment done through credit/debit card, UPI, or Net Banking, the refund will be processed to the same account from which payment was made after receiving and verifying the returned goods. It may take 7(Seven) business days for the amount to reflect in the customer's bank account.

Disclaimer:

“We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly and indirectly out of the decline of authorization of the transaction.